Responsible Gaming Starts Here at Rabona

Every session at Rabona should feel like a bit of fun on your own terms, whether you're spinning a pokie on the train home from Perth or joining a live blackjack table on a Friday night in Sydney. Gambling can stop being fun for anyone, and we would rather you know the warning signs and the tools available before that happens than after.

Age Verification: 18+ Only, No Exceptions

Rabona is strictly for players aged 18 and over. We verify identity and age during account setup and again before major withdrawals, in line with standard practice across Australian-facing gambling sites. If we ever suspect an account belongs to someone underage, that account is suspended immediately and any balance is handled according to our terms. If you know someone under 18 who is playing on any gambling site, please report it, don't wait for us to catch it first.

The Tools You Can Set on Your Own Account

Head to your account dashboard and you'll find a Responsible Gaming section with the following controls. None of them require you to explain yourself to support staff, and most take effect quickly.

• Deposit limits: cap how much you can add to your account daily, weekly or monthly in AUD.
• Loss limits: set a ceiling on net losses over a chosen period so a bad run has a hard stop.
• Session reminders: pop-up alerts after a set amount of play time, so time doesn't slip by unnoticed.
• Cool-off periods: temporarily lock your account for 24 hours up to 30 days, no long-term commitment.
• Self-exclusion: block your account for six months, twelve months or longer if you need a clean break.

Once a self-exclusion period is active, it cannot be reversed early by contacting support and asking nicely. That's intentional. The whole point of the tool is that it holds even when you change your mind mid-way through, which is usually exactly when you need it most.

Recognising When Play Has Tipped Over

Some signs are obvious: borrowing money to deposit, hiding play from family, chasing losses with bigger bets. Others creep up quietly, like skipping meals or sleep to keep playing, or feeling irritable when you try to log off. None of these mean you've failed at anything. They mean it's time to use one of the tools above, or talk to someone outside of Rabona who deals with this every day.

Gambling Help Online: Free, Confidential, Australian

Gambling Help Online is a free, confidential counselling service available to anyone in Australia affected by gambling, whether it's your own play or someone else's. You can call 1800 858 858 any time of day or night, or visit https://www.gamblinghelponline.org.au/ to chat online, read self-assessment tools or find local face-to-face support. This service exists independently of any casino operator, including Rabona, so you can speak freely without it affecting your account here.

Budgeting in AUD: A Practical Approach

Because deposits and withdrawals at Rabona run in AUD, it's straightforward to treat your gambling budget the same way you'd treat any other entertainment spend, like a night out or a footy membership. Decide what you can afford to lose in a week before you open the app, deposit that amount via PayID, POLi, card or crypto, and stop when it's gone. The deposit limit tool can enforce this automatically if you'd rather not rely on willpower alone.

Support Hours and Getting Help Fast

Our support team operates in English on Australian time and can walk you through setting any of the tools above if the dashboard isn't clear. For anything beyond account settings, Gambling Help Online remains the right first call, since our team can adjust your Rabona account but isn't a substitute for professional counselling.

Related pages

Read more about Rabona's bonus terms, check payment options including PayID and crypto, or learn more about Rabona as a brand. When you're ready to set your own limits from day one, register here.