How Rabona Protects Your Personal Data

We built Rabona around a simple idea: your data belongs to you, not to us. We collect only what we need to run your account, verify your identity, process payments and meet our legal obligations. We do not sell player data to third parties for marketing purposes, and we never share more information than a partner needs to do its specific job, whether that's a payment processor handling a PayID transfer or a game studio like Pragmatic Play recording a spin outcome.

What Information We Collect

• Identity details you give us at registration: full name, date of birth, residential address and email
• Verification documents requested during account checks, such as a driver's licence or passport
• Payment information linked to deposits and withdrawals, including PayID references, card details or crypto wallet addresses
• Gameplay data: which pokies or live tables you play, session length, stakes and outcomes
• Technical data such as IP address, device type and browser, used mainly for security and fraud prevention
• Support interactions, including chat transcripts or emails, kept so we can resolve issues consistently

Why We Collect It

Every category above serves a purpose. Identity and verification data confirm you're 18 or older and who you say you are, which protects both you and us from fraud. Payment data lets us route AUD deposits and cashouts correctly and quickly, whether you're using POLi, a Visa card or Bitcoin. Gameplay data helps us calculate winnings accurately, investigate disputes, and personalise the pokies and promotions we surface for you. Technical data helps our security team spot suspicious login patterns before they become a real problem.

How We Store and Secure Data

Player data is encrypted in transit and at rest, and access inside Rabona is restricted to staff who need it to do their jobs, such as support agents handling your specific query or compliance officers reviewing a withdrawal. We retain records for as long as required by financial and anti-money-laundering obligations relevant to our operations, and no longer than necessary beyond that. If you want specifics on retention periods or the entity responsible for data processing, that detail is published in the site footer. Please confirm it there rather than relying on assumptions.

Who We Share Data With

We share limited data with a small set of partners: payment processors that handle PayID, POLi, card and crypto transactions; game providers such as Betsoft, Nolimit City and Spribe, which need session data to run the games themselves; and identity verification services used during account checks. We may also disclose information where required by law or requested by a relevant financial or regulatory authority. We do not share your data with advertisers outside these operational needs.

Your Rights as a Player

• Request a copy of the personal data we hold on your account
• Ask us to correct inaccurate details, such as an outdated address
• Request account closure or a break from play through self-exclusion tools
• Withdraw consent for non-essential marketing communications at any time
• Ask questions about how a specific piece of data is used or stored

To exercise any of these rights, contact our support team through live chat or email. We aim to respond promptly and will guide you through identity verification steps where needed, since we won't hand over account data to anyone who can't prove they're the account holder.

Cookies and Similar Technology

Our site uses cookies to keep you logged in, remember your preferences and understand how players navigate the pokies and live dealer lobby. You can adjust cookie settings through your browser, though disabling some cookies may affect how smoothly the site runs on your device, mobile or desktop.

A Note on Responsible Gambling and Data

If you use self-exclusion or deposit limit tools, that information is recorded specifically to enforce the limits you've set. This isn't used against you elsewhere. If gambling stops being fun, Gambling Help Online (1800 858 858, https://www.gamblinghelponline.org.au/) offers free, confidential support to Australians, separate from anything on our platform.

For more on how we run the platform day to day, see our Terms and Conditions, our Responsible Gaming page, or details on Payments including PayID and crypto processing. Ready to play? Head to registration to set up your account.